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Shipping Information

All orders are dispatched in plain mail bags with no markings to suggest what the contents may be. 

UK Customers:

When you open an account with us please be assured your personal data is confidential to us.  We will not disclose it to anyone else!

All products are posted within 2 days of ordering within the UK.

Please note Hermes will attempt to deliver your Insemination Kit three times, if unsuccessful it is returned to us for a fee of £4.00.  If you would like for us to deliver again, this is the fee we request from you.  If you require a refund we will subtract £4.00 from your order.

Returns and Cancellation Policy

You have the right to cancel your order – just email us. If you have chosen to pay via Paypal (and your order has not been despatched) we will refund you. If you order has already been despatched, please contact us for a returns number, return the order to us via recorded delivery. Once we receive your order back we will then refund you. All returns MUST BE as new, unopened and in original packaging.

Fertility Matters 
Penllech House
Builth Wells.


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